Question 1

Do you have any accommodation offers for Not So Silent Night attendees?

Accepted Answer

Yes! We offer a special 25% discount on the best available rate for guests of Not So Silent Night. For accommodation enquiries please call reservations on 1800 074 344 and mention code EVENT to secure this offer. Offer only applies to room nights on Friday 15th-Sunday 17th Dec.

Question 2

What time does the event start & end?

Accepted Answer

The official event will run from 6:00pm - 11:30pm.

Question 3

What is the dress code?

Accepted Answer

Formal cocktail attire.

Question 4

Can we bring guests under 18 years old?

Accepted Answer

Unfortunately, this is an 18+ only event and identification may be requested by security on the evening.

Question 5

What if I would like to increase my booking guest numbers?

Accepted Answer

Provided availability permits at the time of your request we can certainly increase your guest numbers. Availability cannot be guaranteed until such time the additional tickets are confirmed. Please email notsosilentnight@star.com.au to confirm availability.

Question 6

What if I need to decrease my booking guest numbers?

Accepted Answer

We are unable to decrease booking guest numbers as all payments are non-refundable. If a person under the booking is unable to attend you are welcome to allocate the ticket to another person. Please email notsosilentnight@star.com.au with the name of the original and new ticket holders.

Question 7

What if I have special dietary requirements?

Accepted Answer

We cater for all pre-advised dietary requirements. These must be requested at the time of ticket purchase. Any additional requirements once purchased need to be sent to notsosilentnight@star.com.au prior to Thursday 7 December, 2023.

Question 8

Can you reduce my ticket price if I don’t drink alcohol?

Accepted Answer

As this is a flat ticketed price we are unable to alter or remove any part of the package.

Question 9

What time does the beverage package start and what does it include?

Accepted Answer

The 4.5 hour beverage package runs from 6pm-10:30pm and includes a selection of red wine, white wine, sparkling wine, beers, cider, soft drinks and juices. The beverage upgrade package also includes a selection of four spirits. There will be a cash bar from 10:30pm-11:30pm.

Question 10

Can I purchase spirits on the night?

Accepted Answer

Certainly! Please advise your wait staff on the night and they can assist with organising a spirit’s bar tab for your table, your group or an individual.

Question 11

Do you have wheelchair access?

Accepted Answer

We do have wheelchair access throughout The Star Gold Coast, including the Event Centre Ballroom, please note this in your seating preferences as we will try to seat you at an easily accessible table.

Question 12

Can I receive a full refund if I cancel my booking?

Accepted Answer

No refunds will be provided for booking cancellations or no-shows. All payments received are non-refundable. If a person under the booking is unable to attend the event you are welcome to allocate the ticket to another person.

Question 13

What spirits are included in the beverage upgrade?

Accepted Answer

Skyy Vodka, Tanqueray Gin, Johnnie Walker Red, Jim Beam Bourbon. Other basic spirits will be available to purchase on the night.

Question 14

GROUP BOOKINGS

Accepted Answer

For group bookings, please purchase the full amount of tickets required in a single transaction through our 91��Ƭ�� booking platform and then email notsosilentnight@star.com.au with the full name of each guest. For reference, we can seat 10-12 guests per table.

Question 15

OTHER ENQUIRIES

Accepted Answer

Have a question not covered in our FAQ’s? Feel free to email notsosilentnight@star.com.au and one of our friendly team members will be in touch.

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Not So Silent Night

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