Struggling with demanding, rude, or emotional customers? Learn how to stay professional and in control – even in the toughest interactions.
🚨 LIVE & PRIVATE – 1-on-1 via Zoom | Flexible dates & times available
About the Workshop
Dealing with difficult customers is one of the most challenging parts of any customer-facing role. Whether you're facing aggression, sarcasm, entitlement, or just overwhelming emotion, the way you respond can make or break the situation.
This How to Handle Difficult Customers workshop is a one-on-one, private Zoom session designed to equip you with the skills, tools, and confidence to manage these moments with professionalism, assertiveness, and empathy.
No big group. No pressure. Just you and the trainer—focused on real strategies that suit your style and work environment.
What You’ll Learn:
✅ How to remain calm and in control under pressure
✅ Ways to de-escalate tense or emotional situations
✅ Techniques to handle sarcasm, aggression, or entitlement
✅ Setting boundaries without sounding defensive
✅ Professional language that defuses—not fuels—conflict
✅ Tools for emotional regulation and resilience
✅ How to say “no†or deliver bad news without backlash
Who Is This For?
- Customer service reps
- Retail or hospitality staff
- Call centre agents
- Admin professionals
- Anyone dealing with the public or clients
Whether you're new to the role or simply need a refresher, this session is practical, down-to-earth, and tailored to your needs.
Why Choose This Workshop?
â Delivered 1-on-1 over Zoom – personalised and private
â Experienced Australian trainers
â Practical and real-world examples
â No fluff – just tools you can use immediately
â You choose your time – we work around you
Duration: 1.5 to 2 hours
Location: Online via Zoom (link provided after registration)
Cost: Please see ticket options for pricing
How to Book: Click Reserve a Spot and choose a time that suits you. We’ll be in touch to confirm the Zoom session details.
Take control of customer interactions with confidence and ease.
Book your private Zoom session today and build the skills to turn even the most difficult customer into a manageable situation.
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