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Event Overview:
Difficult behaviours in the workplace or in customer interactions can derail productivity, damage morale, and create stress. Learn practical and effective techniques to identify, understand, and manage challenging behaviours in a calm, confident, and professional manner.

This 1-on-1 live Zoom session is tailored specifically to your challenges and professional environment, ensuring you receive focused guidance and applicable tools to navigate difficult interactions with ease.

What You’ll Learn:
✅ Understand the psychology behind difficult behaviour
✅ Identify different types of difficult people and responses
✅ Learn assertive communication techniques
✅ Stay calm under pressure and manage emotional triggers
✅ Set boundaries and defuse confrontations professionally
✅ Develop a tailored strategy for your unique workplace challenges

Who Should Attend:
This session is ideal for professionals across all industries who deal with challenging colleagues, customers, or stakeholders. Whether you're in customer service, healthcare, education, management, or administration—this training will empower you with the confidence and tools to handle tough situations effectively.

Format:
🖥️ Delivered via Zoom
👤 Private 1-on-1 Workshop
🕒 Flexible Scheduling Available
📍 Attend from anywhere – no travel required!

Duration: Approximately 2.5 – 3 hours (with breaks as needed)

Why Choose This Workshop?
Unlike generic group sessions, this one-on-one format allows you to focus on the specific behavioural challenges you face. You’ll walk away with actionable strategies tailored to your context, plus the confidence to apply them immediately.

How to Register:
Click Reserve a Spot to choose a time that suits you. After booking, we’ll contact you to arrange your preferred session time and confirm workshop details.

For more information, visit:
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