Organizing an event
Set the payout country and currency for your event
To avoid issues with your event sales, make sure the settings for your payout country and currency are correct before publishing your event. If you sell tickets in the wrong currency, you canāt switch to a different currency without refunding all orders.
In this article
Set your payout country and currency
Troubleshoot payout settings
Set your payout country and currency
To set your currency before publishing your event:
Go to and select the event. If itās not listed, check under āUpcoming eventsā or āDrafts.ā
Go to Add tickets and create at least one paid ticket type.
Go to Payments & tax, then select Payment options.
Use the dropdown to select your payout country. This should match your bankās location.
Choose the currency that attendees will use when buying tickets.
Select Save.
Troubleshoot payout settings
I need to change my currency, but Iāve already sold tickets
To change the currency after selling tickets, follow the steps based on your eventās status:
Upcoming or active event
If youāve already sold tickets, you canāt change the eventās currency without resetting your event. To do this:
, then unpublish the event.
Follow the steps above to update your payout country and currency.
Republish the event and direct attendees to re-register through your event listing.
Past event
If your event has already ended, for help.
I need to change my payout country
If your payout country is incorrect, you can update it to any country that supports your chosen currency, as long as your event is still active. In this case, you wonāt need to refund orders or unpublish your event unless the currency is also incorrect.