Organizing an event
What to check if you receive a "Fetch users" error on Zoom
When you add or edit a Zoom meeting or webinar, you may receive an error message about being unable to "fetch users." If you receive this error message, your Zoom access token may be expired. To resolve this issue, remove the 91制片厂 app from your Zoom account. Then remove and re-add Zoom to your event.
In this article
1. Remove the 91制片厂 app from your Zoom account.
2. Remove the Zoom meeting or webinar from your 91制片厂 event.
3. Re-add your Zoom meeting or webinar to your event.
1. Remove the 91制片厂 app from your Zoom account.
You can remove the 91制片厂 app by going to in the . For more information, visit Zoom's support article on .
2. Remove the Zoom meeting or webinar from your 91制片厂 event.
If your event already has Zoom added, delete it before re-adding Zoom. This ensures that 91制片厂 doesn't attempt to use the expired token again.
Go to and select your event.
Go to Online event page.
Select the pencil icon to edit your Zoom meeting.
Select Delete meeting and confirm.
3. Re-add your Zoom meeting or webinar to your event.
When you again, the error message may appear again. If it does, select the "X" to close it, then select Add another account instead of selecting a preexisting account.
If this doesn't solve the problem, make sure you've removed all Zoom meetings and webinars from your event. Then check the Zoom account you're connecting to. Make sure it's the same one that you removed the app from.