Organizing an event
Postpone and reschedule your event
If you need to change your event date, review听听before making any changes. Once you鈥檝e decided to reschedule your event, please make sure to change your event status, edit your event date, and email your attendees. If you鈥檙e not sure about the future of your event, it鈥檚 best to听听颈苍蝉迟别补诲.
In this article
Before you start
Postpone your event
Reschedule your event
Issuing refunds for postponed and rescheduled events
Payouts for rescheduled events
Before you start
Make sure you understand and before you change your event date.
You are required to set and communicate the new event date within 90 days of the postponement. If you haven鈥檛 set a new date within 90 days, instead.
If an event is postponed or cancelled, refunds will be for the entire purchase鈥攖hat includes the ticket price and the Ticketing Fees.
If you have a recurring event and you're in the United States or Canada, follow . If you're outside the United States or Canada, follow
Postpone your event
1. Set the event status to Postponed.
If you still have tickets available, changing your event status will stop sales:
Go to your event dashboard and select On Sale. (Depending on your current sales status, this button may also say: At the door, Sales ended, Sold out, or Postponed.)
Select Change status, then Postponed.
Select Take off sale.听
This will pause ticket sales online, and potential ticket buyers will see the 鈥減ostponed鈥 status on the event page.
2. Set the event date in the future and hide it from your event listing.
You have 90 days to add the new event date. If you don鈥檛 have a new date yet, choose a temporary date in the future鈥攖his will keep your event from ending and allow you to set the new date once it's confirmed:
Go to Basic Info.
Under 鈥淒ate and Time鈥, choose a temporary date in the future.听
Uncheck 鈥淒isplay start time鈥 and 鈥淒isplay end time鈥 to hide the date, then select Save.
3. Email your attendees.
After you change the date,听听to communicate the following:
The details of the event change, including when you plan to announce a new date
How they can .
Who they should contact for questions听
Double check the reply-to email: make sure replies go to a valid email address that鈥檚 checked regularly.
4. Set and communicate the new event date within 90 days of postponement.
If you鈥檙e not sure about the future of your event,听听颈苍蝉迟别补诲. 听
5. Respond to refund requests.
听within five business days and in accordance with听.听
Reschedule your event
1. Enter the new date.
. If the event date has already passed, you can鈥檛 change the date.听听if this happens.
2. Put your tickets back on sale.
If you intend to sell more tickets,听听or update the sales date on an existing ticket type. This will automatically remove the "Postponed" status from your event.
NOTE:听Creating a new ticket type or updating an existing ticket type is the only way to remove the "Postponed" status from your event.听If you don鈥檛 want to sell more tickets, update the听听to match the number of tickets you've already sold.听
3. Email your attendees.
听with the new date and any other event updates.
4. 听Respond to refund requests
听within five business days and in accordance with听.听
Issuing refunds for postponed and rescheduled events
When you postpone an event, you have 90 days to set and communicate a new date. If you announce a new date within this time period, you may issue refunds at your discretion. If you don鈥檛 announce the new event date within 90 days after postponing the event, you are required to issue refunds upon attendee request for the next 45 days and until a new date has been selected and communicated. Be sure to听听within five business days, as outlined in听. Responding to refund requests in a timely manner promotes attendee trust and decreases your chargeback risk.
Payouts for rescheduled events
When you postpone an event, 91制片厂 automatically holds the payout so you can easily issue refunds.听
If you successfully completed your event but haven鈥檛 received your payout within the standard timeline,听.听