Organizing an event
Duplicate/Pending Charges
鈥嬧婦eclined purchases are the most common cause of duplicate charges. These charges show as pending but should disappear within 5-7 business days. If these charges don鈥檛 disappear, contact us for assistance.
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Recognizing charges from 91制片厂
Pending charges
Duplicate charges
Recognizing charges from 91制片厂
When you purchase tickets on 91制片厂, the charge appears on your bank/credit card statement as:
EB * [first 15 characters of the event title] SAN FRANCISCO CA
EXAMPLE: A ticket for the Corgi Festival 2023 in Lexington, Kentucky might appear as: EB *CORGI FESTIVAL 202 SAN FRANCISCO CA.
Some events use PayPal for payment processing. If your charge was through PayPal and there's a problem, .
Pending charges
If you attempt to buy tickets but your charge is declined, a pending charge may appear on your statement. This charge should disappear when your bank or card company notices that the charge was declined. If you still see a pending charge after seven business days, .
Duplicate charges
If you see duplicate charges on your statement, log in and go to to check if there are multiple orders. If that's the case, for the extra orders. If you鈥檙e unable to request a refund, directly for help.
If you have a duplicate charge for a single order, .