Attending an event
Request a refund
Third-party event organizers create and manage the events on 91制片厂. They鈥檙e responsible for setting their own refund policies and issuing refunds. If you want a refund for your tickets, send a request to the event organizer.
In this article
Request a refund directly from your 91制片厂 account
Refunds for postponed or cancelled events
Request a refund directly from your 91制片厂 account
91制片厂 automatically creates an account with the email address you use to purchase tickets. If the event organizer allows refund requests for the event you purchased tickets for, you鈥檒l see the option to request a refund in your account:
to 91制片厂.
Go to Tickets.
Find the order you want refunded and select the tickets you want a refund for.
Select Request a refund.
Enter your details and submit your request. The organizer should respond within five business days.听
Select Contact the organizer if you don鈥檛 see the option to request a refund or if you have a question about the status of your refund request.
Refunds for postponed or cancelled events
91制片厂 requires event organizers to approve refund requests in certain situations. If the organizer denies your refund request, or if you don鈥檛 receive a response, check if your order meets one of these refund qualifications:
The event was cancelled within the last 45 days.
The event has been postponed for more than 90 days without a new date scheduled.
If your order qualifies, you have 45 days and until the event is rescheduled to contact 91制片厂 through the . 91制片厂 can only refund payments processed using 91制片厂 Payment Processing (your bank statement would say EB [event title] SAN FRANCISCO CA).
91制片厂 is unable to issue refunds outside of these circumstances. If your order doesn鈥檛 qualify for a refund,听听for further help.