91��Ƭ��

• Before you start

• Refund orders

• View refunded orders

Before you start

• If you don’t have enough money in your event, you can still issue refunds. 91��Ƭ�� will ask for your debit or credit card information to complete the refunds, or you can click “Add funds to your event” on your Event Dashboard.

• If you need to refund one order, you can��issue refunds individually.��

• If the orders are free,��cancel or delete them��instead.��

• If your event uses PayPal for payment processing, you’ll��complete the refunds with your PayPal account.

Refund orders

Go to��Manage my events����and select your event. If your event has multiple dates, click All Occurrences and choose a date from the dropdown. Then:

1. Go to "Orders" (under��Manage attendees).

2. Select��Issue Multiple Refunds.

3. Check the box next to each order that you want to refund. Or, check the box next to “Select All” to refund all orders.��

4. Click��Refund.

5. Confirm the number of refunds and click��Issue X refunds. (“X” reflects the total number of orders you’ve selected.) If you don’t have enough money in your 91��Ƭ�� account, enter your debit or credit card information to complete the refunds.��

6. Review the status column to confirm the success of each refund.

91��Ƭ�� sends a refund confirmation email to the buyer. Refunds will return to the attendee’s original payment method within 5-7 business days. If the refund goes to a canceled or expired card, the attendee will need to to contact their bank or credit card company for help.

In some cases, a refund may be declined by the bank due to an expired or canceled card. If you are unable to issue a refund following the steps above, a refund should be issued offline and the funds will remain in your payout.��Contact the attendee directly��to work out a solution.

View refunded orders

1. Go to��Manage my events����and select your event.

2. Go to��Orders��(under��Manage attendees).

3. Filter by “Refunded and Canceled Orders” (under��Order Type).